Open topic with navigation

Unlock Users

Make the following menu selections to display this page:

System—Security—Unlock Users

Use this page to unlock users who are locked out of the system because of too many failed login attempts.

A list of User Names of users who are locked out of the system appear on the page. To unlock a User Names, select the User Name to unlock, which takes you to a page where you reset the password and then click the Unlock User button. This unlocks the user, whose password is now set to the new password. You must provide the new password to the user.

The next time the user logs in, the user is required to enter the password you provide, and then establish a new password. This new password must meet minimum requirements.

NOTE that it is possible for someone with wide-ranging permissions in the System module to unlock a password from the User Security General Tab; however, limiting some users to the Unlock Users feature is a practical alternative.

To use Unlock Users, permission must be granted in the System Module.

System module—Security—Users—(select a user)—System—Security—Unlock User

Fields

User Name

A list of User Names. These are the User Names of users who are locked out of the system. Each User Name is a link. Click the link to open a new page that allows you to reset the password for the User Name.

NOTE that if there are no locked User Names, nothing appears on this page.

Password / Confirm Password

Reset the user's password by entering and confirming a new password. This is the password that you will give to the user so that the user can unlock their User Name, which enables them to log into the system.

Unlock User (button)

After entering and confirming the new password for the User Name, then click the Unlock User button to reset the password and unlock the user.

Procedure

ClosedTo Unlock a User

  1. Click Security—Unlock Users.
  2. In the User Name column, click a User Name link for the user you want to unlock. For example, click the User Name link, TerryGreen.
  3. In the page that opens, enter and confirm a new password for the user you are unlocking. For example, enter paxxword4321 in both the Password and Confirm Password fields to unlock the User Name, TerryGreen.
  4. Click the Unlock Password button, which resets the user's password and unlocks the user. The previous page reappears, and the User Name that you just unlocked no longer appears on that page. For example, TerryGreen will no longer appear in the list of User Names.
  5. Notify the user of the new password for their User Name.
    • When the user enters the new password, they get a message that the password has expired.
    • The user is prompted to enter the Old Password (that you just provided), and to enter and confirm a new password.

See Also

Users Concepts and Processes

Permissions Concepts and Processes

 

Copyright © 2018 Infor. All rights reserved. www.infor.com.