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To Correct a Misapplied Payment

Use these steps to correct a payment that has been posted to the incorrect resident's ledger.

Note

Resident Entry is the default payment method, so a resident pop-up form appears automatically after selecting Ledger—Pay & Adjust.You can change the default so you are always presented with all payment options: uncheck the property policy Automatically Select Resident Entry in the Pay and Adjust category.

1. From the eSite menu, select Ledger—Pay & Adjust. A resident pop-up form appears automatically.
2. Use the grid on the resident pop-up form to locate the resident to work with. The Add Payments and Adjustments Tab appear.
3. Complete these tasks:

At Date, accept the default (current system date) or enter a different date. To enter a different date, type the date or click the Calendar button to display an electronic calendar from which you can select a date.

At Amount, enter the reverse of the misapplied payment. For example, if a positive payment of $500 was originally entered, type a negative payment of -$500.

At Pymt Type, select the payment type from the drop-down list.

At Check, enter the corresponding check or reference number.

At Description, accept the default (Payment) or enter a description specific to the reverse payment transaction.

At Income Code, if the payment was not entered as a prepaid for the wrong unit, then select an income code for the original payment.

At Due Date, enter the due date of the charge the payment offset.

At Payment, enter the payment amounts as negative numbers.

4. Verify the Remaining balance reads, $0.00 then click the Save button to save all data entry.
5. Complete the steps to Enter a Payment.

   Use these steps to enter a payment for resident with a delinquent balance.

   1. Make these selections from the eSite sidebar menu: Ledger, Pay & Adjust. The Payments and Adjustments Tab displays.
   2. Accept the default selection: Resident Entry. A resident pop-up form appears.
   3. Use the grid on the tab to locate the resident to work with.
   4. From the grid, click the resident name who has paid to display the Add Payments and Adjustments Tab.

   5. Complete these tasks:

   At Date, accept the default (current system date) or enter a different date. To enter a different date, type the date or click the Calendar Button to display an electronic calendar.

   At Amount, enter the payment amount in dollars and cents.

   At Pymt Type, select the payment type from the drop-down list.

   At Check, enter the corresponding check or reference number.

   At Description, accept the default (Payment) or enter a description specific to the payment transaction.

   At Income Code, select the income code the payment will be applied to from the drop-down list.

   At Due Date, enter no date.

   At Payment, enter the payment amounts or click the Allocate button to have the system auto-allocate the payment for you.

   At Print Receipt, check if the resident has requested a printed payment receipt. When the data is saved, a printed receipt will print.

   At Remaining, verify the amount reads 0.00.

   6. Verify the Remaining balance reads, $0.00 then click the Save button.

   Note:

   Look for eSite to prompt for a Cash batch to be added or selected once the payment transaction has been submitted if one is not selected prior to selecting this option.

Note:

The net effect of these two entries will be $0.00, therefore the Deposit batch will not be affected by these payment transactions and the original deposit amount will still be valid.

See Also

Pay & Adjust Tab

Payments & Adjustments (Select Resident) Tab

Add Payments and Adjustments Tab

MICR Scanner Tab

To Enter a Payment

To Bill a Resident

To Adjust an Existing Balance

To Enter a Prepaid

To Enter a Payment and New Charge

To Enter an Invoice Payment

To Enter a MICR Payment

Pay & Adjust Overview

Handling Concessions

Effect of Global Policies

Effect of Property Policies