Infor Xtreme Support

Infor Xtreme Support offers the latest downloads and current information on this system. For more information, visit Infor Xtreme Support at www.InforXtreme.com. To request an account to access the Infor Xtreme Support website, register online or call Client Care at (888) 284-4232.

To Locate Information or Access Downloads

Using your Internet browser software, go to the Website: http://www.inforxtreme.com.

Note

If you do not have a username and password, please take a moment to subscribe by going to www.InforXtreme.com and clicking Register.

Log in to Infor Xtreme Support. The Infor Xtreme Support Home Page opens.
Follow the instructions for the task you want to perform. You may want to search for or look up a KB number or download a .pdf, .exe (program) or .zip file.

To search for a Knowledge Base number or Documentation

At the upper right of the screen is the field . Click in the field and type the KB number or search string. For example, type a seven-digit KB number into the field.
A number of search parameters appear in a drop-down, with Search KB checked by default. If desired, click to select another option.
Click the search icon . A search results window opens.
As needed, click on icons, links, or other elements in the window to work with the information that displays. If you want to download a file, see one of these sections below: To download a patch or To download a file you find via search or lookup.

To look up an Incident, Knowledge Base number, or Document ID

At the upper right of the screen is the field . Click in the field and type the search criteria. For example, type a seven-digit KB number into the field.
Click the arrow . A Lookup Result window opens with search results.
As needed, click on icons, links, or other elements in the window to work with the information that displays. If you want to download a file, see one of these sections below: To download a patch or To download a file you find via search or lookup.

To download a patch

From the page header, click DOWNLOADS—Patches. A window appears with three drop-down boxes.
From the first box, select the product line AMSI.
From the second box, select a product or select All Products.

Products for ASP clients follow the format AS – ASP [Product].For example, AS – ASP eSite.

Products for self-hosted clients follow the format EV – [Product]. For example, EV – eSite.
From the third box, select a release number or select All.
Click Search. A Search results window opens.
Go to the next section for instructions on how to download a .PDF, .exe, or .zip file.

To download a file you find via search or lookup

From the search results list, click the Attachments icon for the file you want to download. The Attachments window appears.
Right-click the HTTP icon for the file and select Save target as…
Browse to the location on your computer where you want to save the file, and then click Save.

If you are downloading a .PDF file, a download completion message appears. Click Open to view the PDF file.

If you are downloading a .zip file, a download completion message appears. You can then extract (unzip and save) the files to the proper location on your computer.

If you are downloading an .exe file, One of these scenarios, or something similar, may occur.

A Download Complete message may appear. If so, click Run and if a warning message appears, click Run again.
A warning message may appear because you are downloading an executable file. At the warning message, select Actions, and from the new message that opens, select More Options and then Run anyway.

When the download is complete, then log out and close the window.