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Help Not Displaying - Troubleshooting
Online Help may not display for any of the following
reasons:
Nothing Selected from Menu
Separate Help files exists for each of the primary menu
selections; for example, eFinancials and System each have their own Help
files. Prior to displaying Help, you must select a menu entry and have
an application page displaying in the work area of your screen.
- Select items from
one of the primary menus until an application page displays in the work
area.
- Click Help.
The Help file page associated with the application page displays.
- Click Show
to display a table of contents for the Help file. You can navigate the
table of contents for more information.
Missing Help Topic
If you have an application page displaying in the work
area and this Help page is still displaying, you may have found an undocumented
page. Please log a support call to report the problem.
Background Display
As you access Help repeatedly, the Help page may begin
to display in the background. Look at your operating system task bar.
If you see a second eFinancials button with a name that starts http://...,
select that button to display the Help page.
See Also
Using
Help